Frontier Hospitality Group is looking for a Housekeeping Manager in the Quad Cities area. In this role you will be responsible for the departments daily, weekly, and monthly management. You will oversee a team of up to twenty employees, and work with multiple departments throughout the property to ensure that the hotels needs are met.

Frontier Hospitality Group is locally owned and operated. We own seven properties throughout the Quad Cities, Peoria, and Dubuque area. We offer a great salary and benefits (including 401k plan, health, dental, voluntary life insurance, along with travel discounts).

Essential Duties and Responsibilities:

Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. Provide discipline of staff according to company policy and procedure.
Responsible for interviewing, hiring, performance evaluation, discipline, and termination of all housekeeping personnel. Responsible for completing new hire orientation and coordinating training process according to structured plan. Prepares schedules and maintains housekeeping records and reports.
Handles and stores chemicals in line with hotel regulations and any local legislative requirements, making sure that all cleaning agents are properly diluted and used according to instructions.
Oversees that staff is trained and observing all safety and security procedures.
Assists manager in preventative maintenance programs for guest rooms and public areas. Originates work orders for needed repairs to guest rooms or public areas and review with management.
Responds to guest complaints, special requests and takes action to ensure guest satisfaction.
Responsible for "Lost and Found" items and assures proper documentation and security of items.
Assists in scheduling of special cleaning programs as required; areas such as window washing, carpet shampooing, vent cleaning, general cleaning and other programs that may be included in the cleaning program directed by the General Manager.
Inspects guest rooms/suites, linen rooms, and public areas to assure that the property's standards of housekeeping and cleanliness are maintained by employees to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide additional training as needed.
Maintains a monthly inventory of guest and housekeeping supplies and linen, initiating requisitions and orders.
Monitors the budget and control expenses with a focus on increasing productivity.
Works as a team with all personnel in all departments to maintain an effective atmosphere. May perform duties of those supervised.
Other duties as assigned.

Qualifications and Requirements:

High school diploma or GED preferred, but not required.
Four years' housekeeping/laundry experience in a hotel of similar size, including supervisory experience preferred.
Ability to successfully supervise, coach, and motivate up to 20 employees.
Position requires the ability to work a flexible schedule including nights, weekends and/or holidays.
Excellent communication skill with guests and employees.
Basic reading, writing, and math skills.
Ability to carry or lifting items weighing up to 50 pounds.
Ability to push/pull medium to large weights/objects.
2/3+ of the job will require to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl.
2/3+ of this job requires close vision.
Will be exposed to commercial cleaning chemicals 2/3+ of time.

EOE/AA/Disabled/Veteran

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